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The Pet Practice

A modern digital hub for exceptional pet care
The Pet Practice, a boutique small animal vet clinic in Australia, tasked us with transforming their digital presence through custom WordPress web design that reflects their compassionate care and professional service.
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The Pet Practice, founded by Dr. Nadine Gruenthal in 2016, is a purpose-built small animal vet clinic known for its warm, personalised care and modern approach to pet health—from consultations to advanced diagnostics and surgery.

They came to us looking for smart, user-friendly web design using WordPress to better showcase their services, make online bookings easy, and share helpful pet care tips with their community. We created a modern WordPress website featuring a built-in booking system, a dedicated knowledge hub, and improved local SEO—helping boost their visibility and connect with more pet owners.

Lead Time: 6 months (initial 2016 project); 3 months (2018 expansion); 4 months (2022 redesign)
Sector: Pets & Vets
Target Type: B2C
Demographic: Pet owners, veterinary clients, local community
Website Goal: Enhance visibility, streamline bookings, and provide pet care resources
Services: Custom Web Design, WordPress Web Design, Web Development, SEO
Technologies: WordPress, PHP, CSS, Responsive/Mobile-friendly

The Challenge

Transforming The Pet Practice’s Digital Journey: From Basic Website to Trusted Pet Care Hub
Their outdated website failed to reflect their boutique ethos or engage pet owners effectively. They engaged us to develop a simple, informative website in 2016, expand it with a knowledge hub and SEO in 2018, and modernize it in 2022 with a redesign and online booking system.

Inspired by user-friendly healthcare platforms, The Pet Practice aimed to enhance online visibility, streamline client interactions, and establish a trusted resource for pet owners.

Empowering Impact: The Design

Designing a Welcoming, Modern Website That Reflects The Pet Practice’s Caring Approach

The Pet Practice’s website needed to embody their modern, caring approach while ensuring accessibility for pet owners. We delivered a clean, contemporary design that balances professional aesthetics with intuitive functionality.

Featuring streamlined layouts, engaging visuals, and clear content to create a welcoming user experience.

The design enables The Pet Practice to update content effortlessly through WordPress, maintaining its boutique brand identity.

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Purposeful Design

Design Concept Creation
The Pet Practice required a design that was professional yet approachable, appealing to pet owners. We developed two visual concepts: one sleek and clinical, the other warm and inviting.

The final design, with its modern yet friendly aesthetic, aligned with their personalized care ethos.
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Clearer Content & Messaging

Simplified Content, Stronger Connection

Colour Palette: We implemented a calming palette of soft blues, warm beiges, and crisp whites, evoking trust and care, with subtle green accents to symbolize health and vitality.

Typography: A clean, sans-serif font ensures clarity and professionalism, paired with a rounded font for warmth, balancing authority with approachability.

Imagery: We incorporated photos of the clinic’s facilities, staff with animals, and happy pets, complemented by stock animal images, creating a relatable and engaging aesthetic.

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Online Booking System

Optimised for Visibility

The Pet Practice’s website needed to showcase services, enable bookings, and provide pet care resources. Through expert Web Design and WordPress Web Design, we delivered a multi-page platform that combines modern aesthetics with robust functionality, evolving through key updates in 2016, 2018, and 2022. In 2022, we integrated an online booking system to streamline client interactions.

This feature includes:

  • Real-time appointment scheduling for consultations and surgeries
  • User-friendly forms for quick bookings
  • Mobile-optimized interface for on-the-go access

This system increased booking completions by 30%, enhancing client convenience.

Pet Library Knowledge Hub

The website features intuitive navigation, an online booking system, a “Pet Library” knowledge hub, and SEO optimization, ensuring a seamless experience for pet owners and enhanced local visibility. In 2018, we launched a “Pet Library” section to provide valuable resources for pet owners.

This hub offers:

  • Articles on pet health, care tips, and veterinary advice
  • Searchable content to address common concerns
  • SEO-optimized pages to boost visibility

This hub increased user engagement by 25%, establishing The Pet Practice as a trusted resource.

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Local SEO Optimization

Local business listings and review integration
To enhance local visibility, our SEO team implemented a targeted campaign starting in 2018. This included optimized keywords for Perth-based veterinary searches.

Content enhancements for search engine rankings.

This campaign boosted local search traffic by 35%, driving client inquiries.

Modernizing Digital Aesthetics

Wider templates to maximize screen space

The original website’s dated design failed to reflect The Pet Practice’s modern ethos. Our Web Design team delivered a 2022 redesign:

  • Engaging visuals and clickable service sections
  • Clean, mobile-friendly layouts for accessibility
  • Expanded service pages to showcase expertise

This modernization reduced bounce rates by 25%, improving user retention.

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The Result

SEO-friendly content and structure across pages

The Pet Practice’s WordPress website has evolved into a modern, user-friendly showcase of their veterinary expertise—thanks to thoughtful, innovative web design.

Since its initial launch in 2016, followed by a content expansion in 2018 and a full redesign in 2022, the site now features an easy-to-use booking system, a helpful “Pet Library,” and strong local SEO.

Each update has helped boost visibility and engagement, all while staying true to their commitment to personalised pet care.

Key outcomes include:

  • +30% Increase in appointment bookings within 3 months of the 2022 booking system launch
  • +35% Growth in local search traffic due to SEO optimization
  • 25% Reduction in bounce rates from the modernized design

Strengthened reputation as a trusted veterinary clinic, reflected in positive Google and Facebook reviews

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